10/28/14: Enclara Health and Hospice Pharmacia Unveil Updated Name and Logo

Executives Present on Guidance and Support for Hospices under CMS’ Updated Medicare D Rules

NASHVILLE, TN – October 28, 2014 - Enclara Health, LLC and its recently acquired affiliate excelleRx, Inc. dba Hospice Pharmacia announced today that they will hereafter go to market as Enclara Pharmacia. The new company name and logo has been unveiled in Booth #700 at the 15th Clinical Team Conference and Pediatric Intensive.  The trade show and conference produced by the National Hospice and Palliative Care Organization (NHPCO), in cooperation with the Tennessee Hospice Organization, is taking place this week at the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee.

“In August, we purchased Hospice Pharmacia, creating the premier comprehensive mail order and pharmacy benefit management (PBM) local pharmacy offering, focused on the complex clinical, financial, and regulatory needs of hospice providers,” said Andy Horowitz, CEO, Enclara Pharmacia. “Today we are pleased to unveil our new name and logo, which combines the strengths of our respective organizations, as well as continues to highlight the symbolism represented by the “elephant in the room,” which often distracts from the needed conversations surrounding terminal illness; as well as the poppy flower, which emphasizes our goal to achieve appropriate but aggressive pain and symptom management for our patients, enhancing their quality of life.”

Immediately following the acquisition, Enclara Pharmacia’s combined leadership quickly focused its attention to enhancing the customer service experience across its entire client base.  “We have been reviewing and thoughtfully implementing best practices from both organizations. Thus far, the results and feedback have been very positive; our customers indicate that they see and “feel” our proactive approach and responsiveness to their day-to-day, as well as their longer-term, clinical and fiscal needs,” states Betsy Rothley, Chief Development Officer.  Rothley continues, “Our customers are beginning to understand that there are great opportunities to partner with their pharmacy service provider to optimize drug utilization and cost management. Enclara Pharmacia now has the unprecedented buying power for palliative drug procurement, as well as a technology infrastructure to clearly surpass the competitive landscape.”

The NHPCO conference offers extensive and intensive, intermediate and advanced educational sessions on a wide variety of topics. On Tuesday, October 28, 2014 from 4:00 – 5:00 pm in the Presidential Ballroom, Terri Maxwell, PhD, APRN and Loren Brook, PharmD, both of Enclara, together with Judi Lund Person, MPH and Jennifer Kennedy, MA, BSN, will present on theGuidance and Support for Hospices under CMS’ Updated Medicare D Rules. 

The Learning Objectives for the session include summarizing CMS’ policy on handling Part D payment for beneficiaries enrolled in hospice; describing best practices for determining and documenting relatedness and demonstrating strategies for identifying and communicating about medication discontinuation or other medication changes with patients, caregivers and prescribers.

About Enclara Pharmacia

Enclara Pharmacia is the leading hospice pharmacy services provider, offering both mail order and PBM local services for those who want a choice in their pharmacy model.  Enclara Pharmacia services over 500 hospice provider locations and 84,000 hospice patients per day nationwide.  For more information, visit http://www.enclarapharmacia.com or call 888.Enclara.

 

09/16/14: Enclara Health Receives Home Care LINK Elite Supplier Award

Enclara Health is proud to announce that it has earned an 'Elite Supplier' distinction for the 3rd Annual Home Care LINK Conference. This award is given to the suppliers that participated in LINK 2014 and ranked in the top 25% of suppliers based on provider scores for their ability to be consultative, innovative, and the overall value of each supplier meeting. 

"This seal identifies Enclara Health as a progressive thought leader in home care and hospice, and as an organization that understands how to build partnerships with clients," said Meredith Anastasio, LINK Managing Director. 

“We are pleased to receive this recognition. Our goal as an organization is to bring true solutions to our hospice partners to address the ongoing financial and regulatory challenges that we face as an industry. With our recent acquisition of Hospice Pharmacia, we truly represent a “one stop” solution in both the mail order and the local PBM service models. Our continued focus on customer service and retention will drive our success as a forward- thinking partner,” said Betsy Rothley, RN, MSN, FNP, Chief Development Officer, Enclara Health. “We look forward to participating in the LINK Home Care and Hospice Conference, as well as HomeCare 100 meetings, both organized by the Lincoln Healthcare Group.”

Enclara Health and Hospice Pharmacia are the premier comprehensive mail order and pharmacy benefit management offering addressing increasingly complex clinical, financial, and regulatory needs of hospice providers. Together the combined companies service approximately 475 hospice providers and 84,000 hospice patients per day nationwide, through both a direct-to-patient mail order model, as well as a local pharmacy benefit manager (PBM) network model, which provides access to approximately 65,000 participating pharmacies across the country. Mail order services are supported by multiple, state of the art, dispensing locations and pharmacist-staffed call centers. In addition, PBM Plus processes over 8 million transactions per year and reaches approximately 500,000 eligible members through an array of customized pharmacy benefit service programs. For more information, visit http://www.enclarahealth.com 

LINK brings top executives from large home care and hospice provider organizations together with executives from leading suppliers for peer-to-peer education, networking and consultative meetings centered on providers' unique business objectives. LINK suppliers represent over 30 product/service categories, with participation from innovative industry leaders and emerging companies.

The LINK program offers educational sessions, including case studies from the LINK Spirit of Innovation Award winners. Highlighting key strategic developments shared by the home care and hospice community, LINK serves as a marketplace of innovative ideas and operational best practices. 

Registration Now Open 

LINK is exclusively for top level home care and hospice provider executive teams from organizations with revenue over $20 million. Space is limited to 60 provider companies. For sign up information, please visit http://www.hclinkconference.com or contact Michael Morrissey at (203) 644-1732.

About Lincoln Healthcare Group 

Founded in 1998, the Lincoln Healthcare Group is an independent organizer of executive leadership communities in healthcare. Our mission is to advance excellence in leadership, strategy, innovation and best practices among leading U.S. healthcare providers, thereby helping to improve the effectiveness and efficiency of our healthcare system.

 

 

09/05/14: Hospice of Michigan Partners with Enclara Health and Hospice Pharmacia to Provide Pharmacy Services for Hospice Patients

Hospice of Michigan Partners with Enclara Health and Hospice Pharmacia to Provide Pharmacy Services for Hospice Patients

As the hospice market evolves, Enclara Health and Hospice Pharmacia continue to develop solution-focused programs

PHILADELPHIA, PA and DETROIT, MI September 05, 2014

Enclara Health and Hospice Pharmacia (HP) announced a renewed partnership with Hospice of Michigan to provide pharmacy support services to their 16 offices serving hospice patients in the state. Hospice of Michigan returns to Hospice Pharmacia noting their ability, through their broad community pharmacy network, to meet the timely need of its hospice patients.

As Hospice of Michigan’s pharmacy service provider, Enclara and Hospice Pharmacia will provide Hospice of Michigan with a complete suite of pharmacy service tools, including 24/7 clinical pharmacy support for medication therapy consults, a comprehensive formulary with clinically appropriate and cost effective medications, and same-day and overnight mail-order medication delivery capability. Additionally, Hospice of Michigan will have access to combined company’s online platform and reporting tools to track patient outcomes, monitor medication utilization, and identify cost saving opportunities. Enclara and Hospice Pharmacia will also provide support to Hospice of Michigan with the Medicare Conditions of Participation (CoPs) regulations and reporting requirements.

“We are looking forward to our renewed partnership with Enclara and Hospice Pharmacia. We know from experience that they have the robust infrastructure and consistent quality to meet the needs of our patients across the broad geography we serve at Hospice of Michigan,” said Bob Cahill, CEO of Hospice of Michigan.

Andrew Horowitz, CEO of the combined entity of Enclara and Hospice Pharmacia stated, “We are so happy to welcome Hospice of Michigan back to our service platform and look forward to providing solution-focused programs to support their strategic growth goals and continue to focus on quality care for their patients.”

As the hospice market evolves, Enclara Health and Hospice Pharmacia continue to develop solution-focused programs designed to meet the individual needs of their hospice partners that support their patient care initiatives and strategic growth goals. They offer customized hospice pharmacy services that range from full comprehensive solutions to streamlined pharmacy benefits management (PBM) support. In addition, their robust account management structure provides personalized administrative, operational, and consultative clinical support for hospice leadership teams. Their extensive experience and flexible infrastructure uniquely positions the company to tailor services to enhance the workflow of any hospice provider.

 

About Enclara Health and Hospice Pharmacia

On August 15, 2014 Enclara Health purchased Hospice Pharmacia and PBM Plus, creating the premier comprehensive mail order and pharmacy benefit management offering addressing increasingly complex clinical, financial, and regulatory needs of hospice providers. Together the combined companies service approximately 475 hospice providers and 84,000 hospice patients per day nationwide, through both a direct-to-patient mail order model, as well as a local pharmacy benefit manager (PBM) network model, which provides access to approximately 65,000 participating pharmacies across the country. Mail order services are supported by multiple, state of the art, dispensing locations and pharmacist-staffed call centers. In addition, PBM Plus processes over 8 million transactions per year and reaches approximately 500,000 eligible members through an array of customized pharmacy benefit service programs.   

For more information, visit http://www.enclarahealth.com

 

About Hospice of Michigan

A nationally recognized leader in end-of-life care, Hospice of Michigan is the original – and largest – hospice in the state. The non-profit cares for more than 1,700 patients each day in 56 counties across Michigan, raising more than $4 million each year to cover the cost of care for the uninsured and underinsured. HOM offers a broad range of services to enhance the quality of life at the end of life, including At Home Support™, our advanced illness management program, community-based palliative care and pediatric care programs. HOM provides grief support and counseling, caregiver education and support, and education programs for physicians and healthcare professionals through its research, training and education arm, the Hospice of Michigan Institute. For more information, call 888.247.5701 or visit http://www.hom.org

 

08/28/14: Flu Vaccine Orders Now Being Accepted

Flu season is right around the corner!

Enclara - Hospice Pharmacia is accepting influenza vaccine requests for the 2014-2015 season.  To download the order form, visit HP Online or contact immunizations@excellerx.com.

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Overview

Founded in 1996, Hospice Pharmacia was the first pharmacy to focus on the expert management of medication for end-of-life patients. When the company expanded its services to include referrals from pain clinics and transplant centers, excelleRx was formed, with Hospice Pharmacia as its largest division. Today, HP remains focused on palliative pharmacy care for patients with a prognosis of fewer than six months.

As the leading national hospice pharmacy accredited by The Joint Commission (TJC), HP continues to set the standard for evidence-based medication management services. Our greatest strength is the singularity of our mission: to improve the lives of hospice patients through the appropriate use of medication.

HP at a glance:

  • Serving hospices across the US and Guam
  • The largest team of clinical hospice pharmacists who each receive forty or more hours of hospice medication management training
  • Redundant systems to guard against business interruption
    • Two Pharmacy Services Support Centers
    • Two Central Prescription Processing Centers
  • More than 60,550 local and long term care partner pharmacies
  • Accreditation by The Joint Commission

Clinical Services

Our core benefits – Access, Quality and Cost Management – translate directly into reduced time-to-palliation, more effective symptom management, and improved outcomes for patients. What’s more, by reducing the workload of hospice staff, HP helps doctors and nurses stay focused on what they do best: helping patients and their families.

The reason for teaming up with Hospice Pharmacia is simple: we help hospices help their patients.

We use data and knowledge – not pharmaceutical marketing – to select the appropriate medication for each patient.

  • We make it easy to get medication when it’s needed – fast.
  • We help hospices track patient outcomes, and use that information to improve performance.
  • We streamline administrative processes, freeing up valuable time and energy for hospice staff.
  • We share economic risk and save clients money, making us a true partner in every sense.

The Medication Management Support Center’s (MMSC) palliative care specialists collaborate with hospice nurses and prescribers to outline the most clinically effective, cost-appropriate symptom management care plan for each patient at the point of care. We are available 24 hours a day, seven days a week, 365 days a year.

Through our 15 years of experience, we understand that each hospice is unique. Factors such as the hospice’s type of patients and care venues, budget goals and billing reconciliation systems, along with staff education needs and the hospice pharmacy, all blend to create diverse situations. That's why we offer unmatched flexibility in meeting your program's needs. We will work with you to determine which service is right for you and your patients.

FAQs

Which hospices are appropriate for HP services?

All hospices can benefit from Hospice Pharmacia's services. HP has two distinct service offerings. Based on your hospice's specific needs and goals, your program may choose the per diem-based HP Comprehensive Services model, or the fee-for-service model, HP RxOptions.

How do I begin the process of partnering with HP?

A HP representative is available to speak with you. Simply call 877-882-7822 or e-mail info@excellerx.com and the representative in your area will contact you to schedule a services review. The process of contracting through services implementation is streamlined to make your transition to enhanced services smooth. Depending on your program and your needs, you may begin working with HP in as few as four weeks.

What type of training will my hospice receive?

Whether you select HP's RxOptions or the Comprehensive Services, HP's implementation team will prepare all stakeholders at your hospice for your new pharmacy services. An Implementation Associate will be assigned to your hospice to shepherd your staff through the detail process. Pharmacist-hosted web-based and on-site programs provide training for all hospice staff involved in the pharmacy aspect of your patient care. HP's dedicated team of community pharmacy support personal will proactively work with your community pharmacies and LTC pharmacy providers to ensure their preparedness as well.

How do we enroll a patient with HP?

Patients can be entered into HP's systems in many ways. The most efficient transfer of patient demographic information is via the web. For clinical consultations and medication needs, our staff is available 24/7 to accept your call. Faxing is an option for non-urgent requests. HP interfaces with many hospice software systems with HP Connect to allow for the automated flow of demographic information from a hospice's system to HP's databases.

Will all prescriptions for a patient be filled by HP?

Access to medications for home-based hospice patients is available from HP's dedicated pharmacy, excelleRx, and from a network of community pharmacies. In the Comprehensive Services model, most of the medications are sourced through excelleRx. RxOptions partners may opt for excelleRx's mail order services or local pharmacy dispensing. Many RxOptions partners use excelleRx for compounded medications, ComfortPaks, and refills. Others use their local providers 100% of the time. When medications are filled by excelleRx, our staff will procure the prescription and ship the medication directly to the patient's home. Nearly all of the medications for LTC or facility-based patients are sourced from the facilities contracted pharmacy.

What if a patient needs a medication immediately?

A network of local pharmacies is available for urgent and same-day medication needs. Medications related to the terminal diagnosis, as directed by the hospice, will be billed on the RxOptions or HPRxCard PBM services. The hospice receives a single bill.

What if the patient or caregiver is at the local community pharmacy and the pharmacist is having problems using the HpRxOptions card?

Hospice nurses can simply direct the local pharmacy staff to contact HP's dedicated pharmacy help line directly. The phone number is located on the HPRxCard. Having a copy of the card is useful to answer simple questions about the billing/adjudication process, including billing codes.

How many days of medication will a patient receive from HP?

The excelleRx pharmacy routinely dispenses a 15 day supply of medications. If a different quantity is needed, simply communicate the patient's need to our staff so that we can make accommodations. When a smaller supply is appropriate, lower quantities can easily be dispensed.

When should our patient expect his/her medications?

ExcelleRx pharmacy fills 99% of medication requests same day. Medications may be requested for next-day or two-day shipping. By selecting two-day shipping for refills, HP's hospice partners earn a credit on their monthly invoice.

Will there be someone available to help us at all times?

Our dedicated staff is available 24/7 to support you in patient care.

What if a patient is no longer under hospice care?

It is important to manage access to local pharmacies so that only patients who are eligible for care can receive medications under the hospice benefit. If a patient transfers off of your hospice service or is deceased, please notify us in a timely fashion so that we may discontinue local pharmacy access. This will prevent a hospice from being charged inappropriately and avoid a medication diversion situation.
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(877) 882-7822
hppartners@hospicepharmacia.com
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Philadelphia, PA 19102
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